Hey there! We’re thrilled you’re here, diving into the wonderful world of Thousand Mile Designs. I'm Joe Harrentein, the proud owner, and I’m here to make sure all your furniture dreams come true. Let's answer some of those burning questions!

How do I place an order?

Ordering from Thousand Mile Designs is a breeze! Here are your options:

• Order Online: Visit our website at www.thousandmiledesigns.com to browse our collections and place your order.
• Order by Phone: Give me a call at ‪(712) 220-3014‬. I’d love to chat and help you with your order.
• Order by Email: Drop me a line at joe@thousandmiledesigns.com with your order details, and I’ll take care of the rest.

What should I know about Thousand Mile Designs before ordering?

Thousand Mile Designs is my passion project, started right here in my garage shop. It’s just me, Joe Harrentein, handcrafting each piece with love and care. I’m dedicated to bringing unique, custom furniture into homes like yours, creating pieces that will be cherished for years to come.

What are your lead times?

We know you’re excited to get your new furniture, and we’re just as excited to get it to you! Our typical lead time is 12 to 20 weeks, but this can vary based on a number of factors. Sometimes it’s quicker, sometimes it takes a bit longer. Either way, we promise it’s worth the wait!

Can I customize my furniture?

Oh, you betcha! We love a good custom job. Whether you want a different color, size, or even a whole new design idea, we’re here to help. Just reach out to us through our contact form or give us a call, and we’ll work our magic to create something uniquely you.

I have a really specific question about color, design, or size. How can I get in touch with you?

Got a burning question? I’m here to help! You can:

• Email: Shoot me a message at joe@thousandmiledesigns.com.
• Call or Text: Reach out to me at (712) 220-3014.
• Social Media: Message us on our Facebook or Instagram pages.

I’ll get back to you within an hour during the business week!

Do you make extensions or tables with leaves?

Yes! We offer options for extensions. We provide a few standardized options for extension tables but can customize most of our designs to have expansion capabilities. Contact us at (712) 220-3014 or send us a message on Facebook with any additional questions.

Do I have to pay extra to have my furniture stained?

You only pay extra for a few specific stain options, if you choose to distress your furniture, or if you want fully stained chairs instead of a paint + stain combo.

How do I protect my furniture and keep it looking great?

We do not recommend using any harsh chemical cleaners on your furniture. To clean your furniture, we recommend using an all-natural cleaner (like a thieves cleaner) or a sponge with warm water, then wiping it dry after. Avoid placing any items directly on the surface that are too hot, like a hot pot or pan. We also recommend using coasters to keep your furniture looking fantastic.

What is your return policy?

We want you to be over-the-moon happy with your purchase, but we know sometimes things don’t go as planned. Here’s the scoop on our return policy:

• No Returns or Exchanges: Since all our products undergo a rigorous multi-point inspection, we do not accept returns or exchanges. We ensure everything is perfect before it leaves our hands.
• Inaccurate or Defective Orders: In the rare event that your order is built inaccurately or has a defect according to our cosmetic standards, we’ll replace the furniture and correct the issue. Handmade characteristics are part of the charm and not considered defects.
• Transit Damage: If your item is damaged during transit, we’ll replace it, as long as the damage is properly noted upon delivery per our instructions.
• No Buyer's Remorse Returns: Due to the high costs of manufacturing, packaging, and freight charges, we can’t offer returns or refunds for buyer's remorse. We hope you understand!

For more details, check out our cosmetic standards.

Do you offer a warranty?

Absolutely! We stand by the quality of our products. All our furniture comes with a one-year warranty covering any manufacturing defects. Sleep easy knowing we’ve got your back.

Do you have a showroom?

We don’t have a showroom, but you’re welcome to visit my shop by appointment. It’s a great way to see the craftsmanship up close and discuss your custom needs. Just give me a call at (712) 220-3014 or send an email to joe@thousandmiledesigns.com to schedule your visit.

What payment options do I have?

We have an assortment of payment options for you to choose from:

• Pay In Full Here On The Website: Use our secure checkout to pay in full.
• Pay A 50% Deposit + 50% Upon Completion Of Your Furniture: This can be arranged over the phone or by appointment.
• Credit Or Debit Card: Accepted through our website and in-person.
• PayPal: Use your PayPal account for a secure transaction.
• Check: We accept checks, please contact us for details.
• PayPal Credit: Get 0% financing for 6 months if you have a PayPal Credit account.
• Affirm Payments: Choose Affirm at checkout for easy monthly payments.

How can I get in touch?

We love hearing from you! Whether you’ve got a question, need some design advice, or just want to chat about furniture, here’s how you can reach us:

• Email: joe@thousandmiledesigns.com
• Phone or Text: (712) 220-3014
• Social Media: Follow us on Instagram, Facebook, and Twitter for all the latest updates and behind-the-scenes fun!

Thanks for stopping by our FAQ page! We’re here to make your Thousand Mile Designs experience as delightful and fun as possible. Got more questions? Don’t hesitate to reach out. Happy decorating!